One of the values that characterizes us as a company is customer orientation. Once again this year we want to know how our customers rate Inprosec’s services, so we have launched an anonymous listening survey where our customers have been able to give their honest opinion about us.
The results have been more than satisfactory, exceeding our expectations both in quantity and quality of responses.
Below, we share with you the details:
To begin with, we would like to highlight that our clients continue to relate us to our core business cybersecurity and risk management. Moreover, they mention it from our professionalism when managing projects, and our quality.
When we proposed our Strategic Plan 2020-2022, we set as the main point of it the improvement of the security of our customers, who have rated us with an average score of 7.86 out of 10. Improving the result obtained the previous year of 7.80.
As for other aspects such as resolution capacity, fulfillment of expectations, accessibility and technical capacity of the team, quality/price ratio and range of parallel services, our customers have been able to rate their satisfaction with each of these aspects with a score of 1-5, (1 being very dissatisfied and 5 very satisfied), below we present the results:
Finally, we evaluated the probability that they would recommend us to a partner or acquaintance, better known as the Net Promoter Score (NPS). The result obtained was 60 points, this figure is calculated by subtracting the percentage of promoters (scores 9 and 10) minus the percentage of detractors (scores 1-6).
This figure has exceeded our expectations and we can conclude that it has been a great figure, since the average NPS in the technology sector is around 40 points.
In addition, we have obtained the highest number of responses recorded to date, more than 50 customers have answered, more than 30% of the respondents.
In 2023 we will carry out the measurement again to continue to be attentive to the needs and points of improvement, as well as new challenges that our customers pose to us.