{"id":13796,"date":"2025-12-10T11:31:37","date_gmt":"2025-12-10T09:31:37","guid":{"rendered":"https:\/\/www.inprosec.com\/?p=13796"},"modified":"2025-12-10T11:31:37","modified_gmt":"2025-12-10T09:31:37","slug":"what-inprosecs-clients-think-in-2025","status":"publish","type":"post","link":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/","title":{"rendered":"What Inprosec\u2019s Clients Think in 2025"},"content":{"rendered":"

As we have done over the past four years, at this time of year we dedicate special effort to understanding the <\/span>opinions and experiences<\/b> of those who place their trust in us, always keeping in mind that one of our top priorities is <\/span>customer orientation<\/b>.<\/span><\/p>\n

It is not only about gathering figures, but also about understanding how our support is perceived, what value clients find in our work, and what new expectations arise in an environment where cybersecurity advances at great speed.<\/span><\/p>\n

En esta edici\u00f3n, nuestros clientes han vuelto a dedicarnos su tiempo para compartir impresiones y sugerencias. Gracias a ello, hoy podemos presentar una visi\u00f3n actualizada del impacto que generamos y de c\u00f3mo nuestras acciones repercuten directamente en su d\u00eda a d\u00eda.<\/span><\/p>\n

Nivel de satisfacci\u00f3n<\/b><\/h2>\n

To measure overall satisfaction, we asked our clients to rate their <\/span>general satisfaction<\/b> with <\/span>Inprosec<\/b>, using a scale from <\/span>1 to 10<\/b>.<\/span><\/p>\n

\"\"<\/p>\n

This year, <\/span>overall satisfaction<\/b> reached a score of <\/span>9.07<\/b>, a result that reinforces the positive trend of recent years and confirms that the improvements implemented are delivering results.<\/span><\/p>\n

We also requested a more specific assessment of key dimensions of our services, such as:<\/span><\/p>\n

    \n
  • Response capacity during incidents<\/span><\/li>\n<\/ul>\n
      \n
    • Compliance with deadlines and commitments<\/span><\/li>\n<\/ul>\n
        \n
      • Professionalism and technical preparation of the team<\/span><\/li>\n<\/ul>\n
          \n
        • Flexibility and adaptation to changing needs<\/span><\/li>\n<\/ul>\n
            \n
          • Quality and usefulness of the proposed solutions<\/span><\/li>\n<\/ul>\n

            <\/b>\"\"<\/p>\n

            The <\/span>average specific satisfaction<\/b> obtained this year was <\/span>4.52 out of 5<\/b>, which reflects a high level of recognition for the specialization, technical rigor, and closeness of our team.<\/span><\/p>\n

            Likelihood of being recommended<\/b><\/h2>\n

            Another key indicator we measure is the willingness of our clients to recommend us to others. This analysis is carried out using the <\/span>Net Promoter Score (NPS)<\/b> methodology, which distinguishes between promoters, passives, and detractors.<\/span><\/p>\n

            \"\"<\/p>\n

            In 2025, we achieved an <\/span>NPS of 82<\/b>, an exceptionally high result that demonstrates the trust our clients place in us and the strength of the relationships we build with each project. This value is well above the average for the technology sector, reinforcing our position as a <\/span>trusted partner<\/b>.<\/span><\/p>\n

            Inprosec, your trusted cybersecurity partner<\/b><\/h2>\n

            This year\u2019s results reflect not only the positive evaluation of the work carried out, but also <\/span>Inprosec\u2019s ongoing commitment to excellence, innovation, and close support<\/b> for each client.<\/span><\/p>\n

            As we always say, throughout the coming year we will continue developing this project to identify new opportunities, anticipate market needs, and maintain the quality our clients expect.<\/span><\/p>\n

            Lastly, we would like to sincerely thank all the people who took a few minutes to share their opinion. <\/span>Your responses are essential for us to continue improving and growing alongside you.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

            As we have done over the past four years, at this time of year we dedicate special effort to understanding the opinions and experiences of those who place their trust in us, always keeping in mind that one of our top priorities is customer orientation. It is not only about gathering figures, but also about…<\/p>\n","protected":false},"author":6,"featured_media":13798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-13796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"\nWhat Inprosec\u2019s Clients Think in 2025 - Inprosec<\/title>\n<meta name=\"description\" content=\"Inprosec presents the results of its 2025 customer satisfaction survey, achieving an overall score of 9.07 and an NPS of 82. This analysis reflects our clients\u2019 trust and our continued commitment to excellence in cybersecurity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Inprosec\u2019s Clients Think in 2025\" \/>\n<meta property=\"og:description\" content=\"Inprosec presents the results of its 2025 customer satisfaction survey, achieving an overall score of 9.07 and an NPS of 82. This analysis reflects our clients\u2019 trust and our continued commitment to excellence in cybersecurity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Inprosec\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-10T09:31:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inprosec.com\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fernando Mosquera\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fernando Mosquera\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/\"},\"author\":{\"name\":\"Fernando Mosquera\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/#\\\/schema\\\/person\\\/b05a40c0c3e81b819075dd95a10532e2\"},\"headline\":\"What Inprosec\u2019s Clients Think in 2025\",\"datePublished\":\"2025-12-10T09:31:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/\"},\"wordCount\":438,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inprosec.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Diseno-sin-titulo.jpg\",\"articleSection\":[\"General\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/\",\"url\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/\",\"name\":\"What Inprosec\u2019s Clients Think in 2025 - Inprosec\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inprosec.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Diseno-sin-titulo.jpg\",\"datePublished\":\"2025-12-10T09:31:37+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/#\\\/schema\\\/person\\\/b05a40c0c3e81b819075dd95a10532e2\"},\"description\":\"Inprosec presents the results of its 2025 customer satisfaction survey, achieving an overall score of 9.07 and an NPS of 82. This analysis reflects our clients\u2019 trust and our continued commitment to excellence in cybersecurity.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.inprosec.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Diseno-sin-titulo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.inprosec.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Diseno-sin-titulo.jpg\",\"width\":1200,\"height\":630},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-inprosecs-clients-think-in-2025\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What Inprosec\u2019s Clients Think in 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/\",\"name\":\"Inprosec\",\"description\":\"Information security is our priority.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/#\\\/schema\\\/person\\\/b05a40c0c3e81b819075dd95a10532e2\",\"name\":\"Fernando Mosquera\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/199e6c54b14f5b5ddf7e11a9bb0b455c3bed7a9a1a738b7be5c2572878e69d1a?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/199e6c54b14f5b5ddf7e11a9bb0b455c3bed7a9a1a738b7be5c2572878e69d1a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/199e6c54b14f5b5ddf7e11a9bb0b455c3bed7a9a1a738b7be5c2572878e69d1a?s=96&d=mm&r=g\",\"caption\":\"Fernando Mosquera\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What Inprosec\u2019s Clients Think in 2025 - Inprosec","description":"Inprosec presents the results of its 2025 customer satisfaction survey, achieving an overall score of 9.07 and an NPS of 82. This analysis reflects our clients\u2019 trust and our continued commitment to excellence in cybersecurity.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/","og_locale":"en_US","og_type":"article","og_title":"What Inprosec\u2019s Clients Think in 2025","og_description":"Inprosec presents the results of its 2025 customer satisfaction survey, achieving an overall score of 9.07 and an NPS of 82. This analysis reflects our clients\u2019 trust and our continued commitment to excellence in cybersecurity.","og_url":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/","og_site_name":"Inprosec","article_published_time":"2025-12-10T09:31:37+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.inprosec.com\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo.jpg","type":"image\/jpeg"}],"author":"Fernando Mosquera","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Fernando Mosquera","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#article","isPartOf":{"@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/"},"author":{"name":"Fernando Mosquera","@id":"https:\/\/www.inprosec.com\/en\/#\/schema\/person\/b05a40c0c3e81b819075dd95a10532e2"},"headline":"What Inprosec\u2019s Clients Think in 2025","datePublished":"2025-12-10T09:31:37+00:00","mainEntityOfPage":{"@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/"},"wordCount":438,"commentCount":0,"image":{"@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inprosec.com\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo.jpg","articleSection":["General"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/","url":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/","name":"What Inprosec\u2019s Clients Think in 2025 - Inprosec","isPartOf":{"@id":"https:\/\/www.inprosec.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#primaryimage"},"image":{"@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inprosec.com\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo.jpg","datePublished":"2025-12-10T09:31:37+00:00","author":{"@id":"https:\/\/www.inprosec.com\/en\/#\/schema\/person\/b05a40c0c3e81b819075dd95a10532e2"},"description":"Inprosec presents the results of its 2025 customer satisfaction survey, achieving an overall score of 9.07 and an NPS of 82. This analysis reflects our clients\u2019 trust and our continued commitment to excellence in cybersecurity.","breadcrumb":{"@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#primaryimage","url":"https:\/\/www.inprosec.com\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo.jpg","contentUrl":"https:\/\/www.inprosec.com\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo.jpg","width":1200,"height":630},{"@type":"BreadcrumbList","@id":"https:\/\/www.inprosec.com\/en\/what-inprosecs-clients-think-in-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.inprosec.com\/en\/"},{"@type":"ListItem","position":2,"name":"What Inprosec\u2019s Clients Think in 2025"}]},{"@type":"WebSite","@id":"https:\/\/www.inprosec.com\/en\/#website","url":"https:\/\/www.inprosec.com\/en\/","name":"Inprosec","description":"Information security is our priority.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.inprosec.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.inprosec.com\/en\/#\/schema\/person\/b05a40c0c3e81b819075dd95a10532e2","name":"Fernando Mosquera","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/199e6c54b14f5b5ddf7e11a9bb0b455c3bed7a9a1a738b7be5c2572878e69d1a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/199e6c54b14f5b5ddf7e11a9bb0b455c3bed7a9a1a738b7be5c2572878e69d1a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/199e6c54b14f5b5ddf7e11a9bb0b455c3bed7a9a1a738b7be5c2572878e69d1a?s=96&d=mm&r=g","caption":"Fernando Mosquera"}}]}},"_links":{"self":[{"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/posts\/13796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/comments?post=13796"}],"version-history":[{"count":1,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/posts\/13796\/revisions"}],"predecessor-version":[{"id":13799,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/posts\/13796\/revisions\/13799"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/media\/13798"}],"wp:attachment":[{"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/media?parent=13796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/categories?post=13796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inprosec.com\/en\/wp-json\/wp\/v2\/tags?post=13796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}