{"id":12504,"date":"2024-12-04T11:56:01","date_gmt":"2024-12-04T09:56:01","guid":{"rendered":"https:\/\/www.inprosec.com\/?p=12504"},"modified":"2024-12-04T16:40:01","modified_gmt":"2024-12-04T14:40:01","slug":"what-our-customers-think-of-inprosec-in-2024","status":"publish","type":"post","link":"https:\/\/www.inprosec.com\/en\/what-our-customers-think-of-inprosec-in-2024\/","title":{"rendered":"What our customers think of Inprosec in 2024"},"content":{"rendered":"

One of the essential values of our company is <\/span>customer orientation<\/b>. For this reason, we consider it essential to know the opinion and degree of satisfaction with respect to our services.<\/span><\/p>\n

That is why, <\/span>for the fourth consecutive year, we have conducted our anonymous survey project<\/b>, allowing us once again to identify areas for improvement, tailor our solutions to your needs and ensure that all expectations are met.<\/span><\/p>\n

The following is a summary of some interesting points from the results obtained:<\/span><\/p>\n

Level of satisfaction<\/b><\/h2>\n

In terms of overall satisfaction, customers were asked to rate how satisfied they felt with the value received from Inprosec, with 1 being \u201cnot at all satisfied\u201d and 10 being \u201cvery satisfied\u201d.\u00a0<\/span><\/p>\n

\"\"<\/b><\/h2>\n

 <\/p>\n

A score of 8.81 was obtained, surpassing the 8.76 of the previous year.<\/span><\/p>\n

In addition, measuring satisfaction in a specific way, customers were asked to rate their satisfaction with the following aspects of the company:<\/span><\/p>\n

    \n
  1. Efficiency in problem solving<\/span><\/li>\n
  2. Fulfillment of expectations.<\/span><\/li>\n
  3. Accessibility and technical capacity of the team.<\/span><\/li>\n
  4. Quality\/price ratio.<\/span><\/li>\n
  5. Range of services according to your needs.<\/span><\/li>\n<\/ol>\n

    \"\"
    \nThe average score achieved in 2024 was 4.43 out of 5 points, the highest so far, improving on previous years’ scores in almost all aspects.<\/span><\/p>\n

    Chances of being recommended<\/b><\/h2>\n

    We also evaluated the probabilities that we could be recommended to a partner\/acquaintance, through the <\/span>Net Promoter Score (NPS)<\/b> tool, calculating the result by subtracting the percentage of promoters (scores 9 and 10) minus the percentage of detractors (scores 1-6).<\/span><\/p>\n

    The result obtained was 66, which is considered very high, being the best result obtained by the company to date (63 in 2023, 60 in 2022 and 64 in 2021). The average for the technology sector is 40 points.<\/span><\/p>\n

    \"\"<\/p>\n

    The improvements observed in all areas reflect not only the trust our customers place in us, but also the positive impact of our actions. With this, we confirm our growth year after year and reaffirm Inprosec’s commitment to offer the highest quality service.<\/span><\/p>\n

    During the next year 2025 we will carry out this project again in order to continue to be aware of the needs and points of improvement, as well as new challenges that our customers present to us.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    One of the essential values of our company is customer orientation. For this reason, we consider it essential to know the opinion and degree of satisfaction with respect to our services. That is why, for the fourth consecutive year, we have conducted our anonymous survey project, allowing us once again to identify areas for improvement,…<\/p>\n","protected":false},"author":6,"featured_media":12508,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[98],"tags":[],"class_list":["post-12504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-others"],"acf":[],"yoast_head":"\nWhat our customers think of Inprosec in 2024 - Inprosec<\/title>\n<meta name=\"description\" content=\"Discover the results of our 2024 annual satisfaction surveys, with an overall score of 8.81 and an NPS of 66, reaffirming Inprosec's commitment to quality and continuous improvement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inprosec.com\/en\/what-our-customers-think-of-inprosec-in-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What our customers think of Inprosec in 2024\" \/>\n<meta property=\"og:description\" content=\"Discover the results of our 2024 annual satisfaction surveys, with an overall score of 8.81 and an NPS of 66, reaffirming Inprosec's commitment to quality and continuous improvement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inprosec.com\/en\/what-our-customers-think-of-inprosec-in-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"Inprosec\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-04T09:56:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-04T14:40:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inprosec.com\/wp-content\/uploads\/2024\/12\/valoracion-clientes-2024.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fernando Mosquera\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fernando Mosquera\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/\"},\"author\":{\"name\":\"Fernando Mosquera\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/#\\\/schema\\\/person\\\/b05a40c0c3e81b819075dd95a10532e2\"},\"headline\":\"What our customers think of Inprosec in 2024\",\"datePublished\":\"2024-12-04T09:56:01+00:00\",\"dateModified\":\"2024-12-04T14:40:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/\"},\"wordCount\":354,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inprosec.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/valoracion-clientes-2024.jpg\",\"articleSection\":[\"Others\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/\",\"url\":\"https:\\\/\\\/www.inprosec.com\\\/en\\\/what-our-customers-think-of-inprosec-in-2024\\\/\",\"name\":\"What our customers think of Inprosec in 2024 - 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